This letter is one of several you have received from exhibition attendees concerning registration, overcrowding at exhibitions and the shortage of print materials related to exhibition products. The letters have led you to carry out an investigation into the causes of the problem.
Write all your answers on one page. Open a New Page Call the page Exhibition by your names - egExhibition by Adam, John and MaryAdd your names as tags. Separate each name by a comma. Save the page.
Thursday 17 March, 10:30-12:30, A306, Dealing with Complaint Letters (2)
Work in pairs / small groups for all activities
Look at the letter from Michael Leung. See here for a copy of the letter. (Adjustment Letter Structure and Language
This letter is one of several you have received from exhibition attendees concerning registration, overcrowding at exhibitions and the shortage of print materials related to exhibition products. The letters have led you to carry out an investigation into the causes of the problem.
Write all your answers on one page. Open a New Page Call the page Exhibition by your names - eg Exhibition by Adam, John and Mary Add your names as tags. Separate each name by a comma.
Save the page.
Joe and Polly
Don, Andrew and Rex
Steven and Kitty
Zoe and Doris
Dennis and Connie
Charlotte, Tat and Amy
Tita and Baros
Extra Practice
1. The Grammar of 'Complain'
2. Positive Tone in Adjustment Letters
3. The Grammar of 'Staff'
4. How to Reply to Complaints
Class Handouts (week 8)
Email 1 - Tone problems
Email 2 - Error Correction
Letter - Content problems
Part 1
Write an email to your friend and colleague, June Lau in the Accounts department, outlining the problem and asking for advice about handling the case.
Part 2
Write an email to your boss, Ms Anne Kong, the Director of Exhibition Services. In your email you should:
• include a subject heading
• outline the general problem areas and what seems to be causing each of them
• make suggestions for action that address each of the areas
• request approval for implementing your suggestions
Please note that you will need to make up your own ideas about the causes of and solutions to the problems.
Part 3
Ms Kong has approved your suggestions. Now write a letter of adjustment to Mr. Leung in which you respond to the points he raised in his letter.
Guidelines